Frequently Asked Questions

The Basics

What does GuestReady do?

In short, we help property owners increase their income with short-term rental solutions, while reducing their workload at the same time. We manage the day-to-day operations of Airbnbs and other short-term rental apartments, including online listing, photography, pricing management, guest communication, cleaning, laundry, toiletries and check-in and check-out of guests.

Where does GuestReady currently operate?

London, Manchester, Edinburgh, Paris, Cannes, Porto, Hong Kong, Kuala Lumpur, Dubai

Which platforms do you list my property on?

We use the following booking platforms for our listings:

  • Airbnb
  • Booking.com (and partner websites)
  • TripAdvisor
  • Expedia
  • HomeAway (and partner websites)

However, it also depends on your property’s location, price and unique features – meaning that your property might not be listed on all of the above platforms if they don’t match the platform-specific requirements, or if they aren’t a good fit with its target audience. If you rather keep your property off a certain platform, let us know.

My property is not on Airbnb, can I use GuestReady?

Most definitely! We will help you set up a listing and manage it for you, too.

I need to use the property myself – how do I temporarily block bookings?

Get in touch with your GuestReady Account Manager to inform us about the dates you want to block in your calendar. Before you arrive, we will make sure that your property is cleaned up, laundry is done and toiletries are replenished.

What happens if I decide to stop working with GuestReady?

If you let us know more than 30 days in advance, we will simply deactivate (if your property is listed on our account) or hand over your listing back to you. If you let us know less than 30 days in advance, we will charge a small fine (amount determined in contract) and you will have to bear the cancellation fines from the online booking platforms that still have active bookings at your property on the calendar.

Payment and pricing

How can I earn more from my rental property through GuestReady?

We have developed a comprehensive pricing strategy that reflects factors such as city-wide occupancy rates, travel trends, property location, competitor pricing and more. Our team of seasoned hospitality strategists will ensure that your revenues are maximised throughout the year.

How much does GuestReady’s property management service cost?

We offer two ways to earn income from your property:

  1. Percentage Service Fee (commission based) - We collect a commission (from 12%) for every guest’s stay that GuestReady facilitates. Depending on your service package, there will be additional charges for cleaning and laundry services – these will be covered by your guests’ booking fees.
  2. Fixed Income Guarantee (only available in selected markets) - Sometimes, you want to know exactly what to expect. We can agree on a fixed income that we’ll pay you monthly – irregardless of how many guests we have hosted in your property that month. We understand the value of your property and we’re confident to give you a fixed monthly rent.

Do I have to pay a set-up or onboarding fee to get started?

No, we do not charge a set-up or onboarding fee. We work fully commission-based, meaning that you will only pay when you earn. (Note that in certain situations, eg. very short contract durations, we might charge an onboarding fee – which we will discuss with you on beforehand).

How do I keep track of my earnings?

Your bookings, calendar and revenue can be found in your personal Host Dashboard, which can be accessed via the GuestReady website. This dashboard is updated in real-time and gives you a handy overview of your property and its yields.

When do I get paid?

Payments are processed at the last working day of each calendar month.

Safety

What measures are taken to ensure the safety of my property?

If potential guests don’t have sufficient reviews available on their profile, we will ask them to verify their ID on Airbnb, and we might check their ID at check-in. If we still feel that a potential guest might not be the right match for your property, we will discuss this with the property owner and not accept the booking.

What happens if guests damage my property?

If you should still find that there is something amiss in your home, please reach us at london@guestready.com as soon as possible and we will take care of it for you. In addition to that, every host listed on Airbnb is eligible for $1,000,000 Host Guarantee coverage at no additional cost. Therefore, rest assured that your home will be in safe hands.

Do you offer insurance?

GuestReady only offers insurance in the Premium service package in London. If your property is located elsewhere, or you did not sign up for the premium package, your stay is covered by Airbnb’s Host Guarantee programme up to a certain amount, and we can recommend you a local vacation rental insurance provider to extend your coverage.

What certificates do I need to start hosting with GuestReady?

We don’t require specific certificates. But we do expect your property to be fully compliant with all local health- and safety regulations. Prior to hosting, we recommend to contact your gas and electricity suppliers for an up-to-date safety inspection, and to make sure that all fire alarms are functional.

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